Student Group

In the contemporary healthcare arena, effective communication remains paramount for nurse case managers. However, adhering to today's trend involves avoiding certain phrases that may inadvertently undermine patient trust and rapport. "What not to say in nurse case manager communication includes dismissive statements like "you're being difficult" or "it's not my problem." Instead, prioritize active listening and empathy, refraining from phrases such as "you'll just have to wait" or "I don't have time for this." Utilizing plain language facilitates patient understanding of care plans, promoting open dialogue and empowerment. Embracing these guidelines aligns with today's trend of fostering empathetic, patient-centered care, ultimately enhancing care quality and patient satisfaction.